SAM #RFI-FY26-VSPTS

RFI for O&M and Enhancements of AWS Cloud-Based System for ICE HSI Division 4 Unit 4

This opportunity is a Request for Information (RFI) from the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), seeking market research for ongoing operation, maintenance, and enhancement of a custom-built, AWS cloud-based, serverless system supporting HSI Division 4 Unit 4. - Government Buyer: - Department of Homeland Security (DHS) - Immigration and Customs Enforcement (ICE) - Homeland Security Investigations (HSI) and ICE Office of the Chief Information Officer (OCIO) - OEMs and Vendors: - No specific OEMs or vendors are named; the system is built on Amazon Web Services (AWS) cloud infrastructure - Products/Services Requested: - Operation and Maintenance (O&M) support for a custom AWS cloud-based, serverless system - Includes troubleshooting, corrective/preventative/adaptive maintenance, backlog changes, help desk, backup/data management, system integration, upgrades, DevSecOps engineering, platform/pipeline development, cloud management, performance/security monitoring, process automation, data migration, training, security compliance, release management, and audit assurance - Financial Management Module Software Maintenance - Includes perfective/adaptive maintenance, change requests, workflow/accounting/reporting enhancements, system integrations, and UI/UX design - User and Data Access Management - Includes external user access, role/permission modifications, security changes, data migration, and training - Unique or Notable Requirements: - System is custom-built, serverless, and hosted on AWS cloud - Emphasis on DevSecOps, open architecture, and Agile methodologies - Support for law enforcement workflows, financial management, and secure user access - No specific part numbers or product quantities provided; this is a market research RFI, not a solicitation

Description

Background: Immigration and Customs Enforcement (ICE), the largest investigative arm in the Department of Homeland Security (DHS), is responsible for identifying and shutting down vulnerabilities in the nation’s border, economic, transportation, and infrastructure security. The US Homeland Security Investigations (HSI) directorate is a critical asset in the ICE mission, responsible for investigating a wide range of domestic and international activities arising from the illegal movement of people and goods into, within, and out of the United States. The ICE Office of the Chief Information Officer (OCIO) is responsible for the overall management, planning, development, deployment, operation, maintenance, coordination, and evaluation of ICE technology programs and activities.   

ICE seeks to leverage a business-centric approach to system design, minimizing duplicative tasks, leveraging common functionality, and reducing the complexity associated with systems maintenance. ICE also seeks to leverage best practices in open architecture to minimize cycle time and costs associated with acquiring and maintaining third-party tools. Leveraging ICE’s Agile environment, all of this should be accomplished through cloud-based hosting and Development, Security and Operations (DevSecOps) tools.

Note: There is a typo in the Notice ID. This action is not related to VSTPS.  Additional Links:RFI Response Link

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