San Diego County Ivalua #RFQ 13120

San Diego County Sheriff's Office Seeks Microsoft Unified Support Services for SD-LECC

The County of San Diego Sheriff's Office is seeking Microsoft Unified Support Services to enhance IT operations for the San Diego Law Enforcement Coordination Center (SD-LECC): - Government Buyer: - County of San Diego, Department of Purchasing and Contracting, on behalf of the Sheriff's Office - OEM Highlight: - Microsoft is the primary Original Equipment Manufacturer (OEM) for all requested support services - Vendors: - No specific resellers or integrators named; Microsoft is referenced as the OEM - Products and Services Requested: - Microsoft Unified Support Services, including: - On-demand enterprise advisory support - Cloud platform issue resolution (Azure IaaS) - Technical assessments and setup/configuration services - Training and knowledge development - Online support portal access - Reactive technical problem resolution and incident management - Service delivery management and dedicated account management - Webcasts and onsite visits (including six onsite visits by Azure Support Technology Advisor) - 125 hours of Azure IaaS Support Technology Advisor - Unified Support Base with critical severity response times and proactive services - Quantities: - 125 hours of Azure IaaS Support Technology Advisor - One instance each of other support services (advisory, assessments, training, etc.) - Notable Requirements: - Support must cover both on-demand and reactive needs, with defined severity response times - Services must include onsite visits, technical workshops, and strategic planning - Compliance with federal and state laws, confidentiality, and ethical standards is mandatory - All quotes must be submitted electronically via the County's BuyNet platform - Place of Performance: - Primary support for the San Diego Law Enforcement Coordination Center (SD-LECC) - Contracting and invoicing through County of San Diego offices

Description

The County of San Diego is seeking quotes from firms interested in providing Unified Support Services. The contract term is anticipated to be an initial base period through May 31, 2027, with two one-year option periods. The solicitation is posted on the County's official BuyNet website, and all questions and quotes must be submitted through this platform by the specified deadlines. The Contracting Officer for this solicitation is Jack Leedham, Procurement Contracting Specialist.

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