Delaware New Castle Civic Plus #27SA-333

New Castle County Employee Service Awards Recognition Program Solicitation

New Castle County is seeking a vendor to implement and manage a comprehensive Employee Service Awards Recognition Program for its workforce. - Government Buyer: - New Castle County, Purchasing Division - Products and Services Requested: - Employee service award gifts for milestone anniversaries at 5, 10, 15, 20, 25, 30, 35, 40, 45, and 50 years - Award values increase by milestone, ranging from $15 to $250 - Gifts must be high-quality and delivered to employees within four weeks of order - Personalized congratulatory letters and color certificates of appreciation, including county branding and executive signature - Catalogs and brochures for award selection, available both online and in hard copy - Secure, branded web-based ordering portal for employees - Program management services, including customer service, warranty support, monthly invoicing, and annual employee eligibility verification - Unique or Notable Requirements: - Vendor must provide both electronic and print materials - Employees must be able to order awards via web, mail, or phone - Annual verification of eligible employees and secure data exchange with county HR - Emphasis on supplier diversity, green initiatives, and prohibition of subcontracting - Coordination with County staff and provision of product samples before final award - No specific OEMs or vendors are named in the solicitation - Place of Performance and Delivery: - New Castle County Government Center, 87 Reads Way, New Castle, DE 19720 - Contract Term: - Initial one-year term with up to four one-year extension options

Description

New Castle County is seeking sealed bids for a complete Employee Service Awards Recognition Program. The vendor will provide all necessary components, including a selection of high-quality products for various service anniversary years ranging from 5 to 50 years. The program includes personalized congratulatory letters, certificates, and an online and hard copy catalog for employees to view and order awards. The vendor must manage customer service, warranty, and timely delivery of awards, and provide monthly invoicing and reports. The program aims to recognize employees' service milestones with increasing value awards and requires vendor collaboration with county staff.

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