Torrance Planet bids #B2026-09

City of Torrance Cloud ERP & Utility Billing System Replacement (SaaS) with Implementation Services

The City of Torrance, California is seeking proposals for a comprehensive, cloud-based ERP and Utility Billing system replacement. - Government Buyer: - City of Torrance, California (Purchasing Department) - Products/Services Requested: - Cloud-based ERP system (Software-as-a-Service/SaaS) integrating: - Financial management (general ledger, accounting, budgeting, procurement, vendor/contract management, AP/AR, cash management, capital/grant accounting, fixed assets, bank reconciliation, business licensing) - Payroll processing (pay administration, salary management, payroll execution, year-end processing, projections, analytics) - Human resources management (core HR, position control, recruitment, onboarding, benefits, leave, learning management, performance reviews, personnel actions, employee self-service, time and attendance, separation/off-boarding) - Utility billing (customer accounts, AMI/meter readings, billing, collection, delinquency management, service orders) - Implementation services: - Project management, software installation/configuration, business process review/redesign, integration support, data conversion, testing, end-user training, report configuration, documentation, software maintenance, and post-implementation support - Unique/Notable Requirements: - Must be a SaaS/cloud-based solution - Integration with existing systems (Tyler Technologies New World, ADP, Accela) - Robust security and compliance with California regulations - Portals for employees, vendors, and customers - Multi-year contract with annual renewal options and at least ten years of ongoing support - Project budget is approximately $6.1 million - OEMs/Vendors: - No specific OEMs or vendors are named; open to qualified solution providers and integrators

Description

The City of Torrance is seeking to replace its existing ERP system with a state-of-the-art, cloud-based ERP solution that integrates financial management, payroll processing, human resources management, and utility billing functionalities. The system should provide a shared repository of information to ensure consistency and reduce redundant data entry, with a user-friendly interface and standard workflows across all components. The procurement includes implementation services such as project management, software installation, business process redesign, training, and post-implementation support. The City requires a Software-as-a-Service (SaaS) model and expects the vendor to address integration challenges with existing infrastructure.

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