Massachusetts COMMBUYS #BD-26-1039-EHS01-ASHWA-126685

RFI for Innovative AI Tools to Support and Strengthen Mental Health Program for Massachusetts EOHHS

The Massachusetts Executive Office of Health and Human Services (EOHHS) is seeking information from vendors about innovative AI tools to enhance its Mental Health (MH) program. - Government Buyer: - Executive Office of Health and Human Services (EOHHS), Commonwealth of Massachusetts - Products and Services Requested: - AI-driven software solutions to support and strengthen the MH program - Customer service operations for processing subsidized health insurance applications - Use of vendor facilities, equipment, and staff for data entry and call center activities - Management advisory services - Computer services - OEMs and Vendors: - No specific OEMs or vendors are named in the notice - Unique or Notable Requirements: - Integration of AI technologies to improve operational efficiency and service delivery - Solutions must support customer service and application processing for subsidized health insurance - Opportunity is open to Small Business participation - Place of Performance: - Boston, MA (EOHHS headquarters and/or designated facilities)

Description

This solicitation is a Request for Information (RFI) seeking innovative AI tools to support and strengthen the Mental Health (MH) program. The procurement involves customer service operations for processing applications for subsidized health insurance, management advisory services, computer services, and software. The solicitation is issued by the Executive Office of Health and Human Services through Massachusetts COMMBUYS. The response deadline is May 14, 2026, and the solicitation is open for responses.

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