Quebec SEAO #2026-067-AO-GIR

SHDM Solicits After-Hours Call Center Services for Residential Sector

The Société d'habitation et de développement de Montréal (SHDM), a municipal agency, is seeking a call center service provider to handle tenant calls outside regular office hours for its residential properties. - Government Buyer: - Société d'habitation et de développement de Montréal (SHDM), Montréal, QC - Products/Services Requested: - Call center service to respond to tenant calls outside regular office hours - Service aims to assist tenants and reduce bodily or material damage in SHDM-managed residential sector - Quantity: 1 service unit - Contract Details: - Initial term: 2 years - Option to renew for an additional 2 years - Notable Requirements: - Procurement is limited to territories under the Québec-Ontario Agreement (ACCQO) and the Canadian Free Trade Agreement (CFTA) - OEMs and Vendors: - No specific OEMs or vendors are named in the notice - Place of Performance: - SHDM office at 800, boul. de Maisonneuve Est bureau 2200, Montréal, QC, Canada

Description

This solicitation is for the provision of call center services outside of regular office hours for the Société d'habitation et de développement de Montréal (SHDM). The call center will respond to tenant calls to assist them and reduce bodily or material damage. The contract duration is two years with an option to renew for an additional two years. The project is limited to the territories specified in applicable agreements including the Québec-Ontario Agreement and the Canadian Free Trade Agreement.

View original listing