SAM #HUDHECM

HUD Solicits Comprehensive HECM Loan Servicing and Accounting Solution

HUD’s Office of Housing – FHA Commissioner is seeking a contractor to deliver a comprehensive Home Equity Conversion Mortgage (HECM) loan servicing and accounting business solution for the FHA insurance program. - Government Buyer: - U.S. Department of Housing and Urban Development (HUD), Office of Housing – FHA Commissioner, CPO: FHA Housing Support Division - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation or attachments - Products/Services Requested: - Comprehensive, web-based HECM loan servicing and accounting business solution - Supports full HECM lifecycle: origination, servicing, claims processing, assigned notes portfolio management - Must be FedGAAP-compliant and integrate with FHA’s General Ledger system - Includes business intelligence and management reporting tools - Automated reconciliation support - Adaptability to legislative and regulatory changes - Help Desk support (core business hours, phone/email/chat) - Training for HUD staff, servicers, lenders, investors, and contractors (virtual, Section 508 compliant) - Annual independent audit (SSAE 18 SOC 1 Type II) - No specific products or part numbers are listed; procurement is for a business service solution - Unique or Notable Requirements: - Solution must be FedRAMP authorized (cloud), support zero trust architecture, and comply with federal cybersecurity, records management, and privacy standards - Key personnel must have expertise in mortgage servicing and federal credit reform accounting - Solution must support all FHA HECM program functional requirements, processes, steps, timelines, and reporting - Annual independent audit and corrective action plans required - Period of Performance: - One 12-month base period plus four 12-month option periods - 180-day transition-in and 90-day transition-out periods - Places of Performance and Delivery: - HUD Headquarters, Washington, DC - Albany Financial Operations Center, Albany, NY - CPO: FHA Housing Support Division, Washington, DC

Description

The Office of Housing – FHA Commissioner, U.S. Department of Housing and Urban Development (HUD), requires a comprehensive HECM loan servicing and accounting business solution that fully supports all functional requirements, processes, steps, timelines, and reports associated with FHA’s current HECM insurance program and regulatory changes during the period of performance.

The Contractor’s HECM Solution shall provide all HECM portfolio servicing and financial transactions for all active and terminated cases throughout the full lifecycle of a HECM, including associated processing for pre-endorsement and underwriting, endorsement, claims, and assigned notes. The applicable North American Industry Classification System (NAICS) code assigned to this procurement is 541512 Computer Systems Design Services, PSC Code DA10:<!--TgQPHd|[]--> IT and Telecom - Business Application/Application Development Software as a Service.

Services shall include:

Deliver web-based, end-to-end reverse mortgage loan business and accounting services to manage HUD’s HECM portfolio Provide and maintain accurate HECM business services for all active and historical loan level records Provide FHA management with ready access to data for financial, budgetary, and user-generated reporting Provide business intelligence and management reporting tools Provide automated reconciliation support of loan balances and posted transactions between its HECM business services and FHA’s business partners (FHA-approved HECM lenders, servicers, and investors; GNMA; etc.); automated or manual HECM records Provide the ability to quickly adapt to legislative, regulatory, and other administrative changes in the policies and procedures based on industry best practices for financial management and reporting; Federal government and Credit Program accounting; auditing; state-of-the-art information technology, security, records management, and privacy standards; and project management. Provide a HECM services Help Desk to address operational and technical issues related to delivery, implementation, operation, servicing, and validation of the HECM portfolio and its related financial transactions Provide training to HUD Headquarters, Albany Financial Operations Center, Single Family Housing origination and servicing staff; Office of Housing Counseling, HECM servicers, lenders, and investors; and FHA-approved contractor staff on HECM business services and their related financial transactions.

.    Provide all FedGAAP-compliant accounting treatments, account reconciliations, posting entries, and reports associated with the HECM insurance program, its insurance-in-force loan . portfolio, its HECM claims, and its Secretary-held Assigned portfolio.

Provide accounting treatments to FHA’s General Ledger system (FHA-SL) that accurately reflect – and reconcile with – FHA and HUD’s quarterly and year-end financial statements; monthly Treasury reporting; internal management reports, and disclosures to internal and external governance entities.

. Provide a solution compliant with federal, HUD, and FHA/Housing-specific IT security, cybersecurity, records management, privacy policies, procedures, and governance.

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