CanadaBuys #BC2026012_50

Solicitation for Cloud-Based IVR System for SkilledTradesBC Customer Support

SkilledTradesBC is seeking a modern, cloud-based Interactive Voice Response (IVR) system to upgrade its customer support capabilities. - Government Buyer: - SkilledTradesBC, a provincial organization in British Columbia - Products/Services Requested: - Cloud-based IVR system for Customer Support Team - Features required: - Enhanced system reliability and call handling efficiency - Call recording and reporting capabilities - Integration with existing customer service systems - Support for both inbound and outbound calls - Tools for customer inquiry management and issue resolution - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique/Notable Requirements: - Solution must be cloud-based - Must integrate with current systems and support advanced customer service features - Vendors are instructed to review attached communications and addenda for further details - No specific part numbers or purchase quantities are provided

Description

SkilledTradesBC's Customer Support Team manages inbound and outbound calls related to client inquiries, requests for assistance, and issue resolution. The organization is exploring modern, cloud-based telephony solutions to improve system reliability, enhance call handling efficiency, and provide better tools for customer service representatives, including call recording, reporting, and integration with existing systems. Interested parties can refer to the attached BC Bid Vendor Communication for instructions on downloading the documents. An addendum has been issued and attached to this solicitation.

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