San Diego County Ivalua #BPM013120

San Diego Sheriff's Office Seeks Microsoft Unified Support Services for SD-LECC

The County of San Diego Sheriff's Office is seeking comprehensive Microsoft Unified Support Services for the San Diego Law Enforcement Coordination Center (SD-LECC): - Government Buyer: - County of San Diego, Department of Purchasing and Contracting, Sheriff's Office - OEM Highlight: - Microsoft is the specified Original Equipment Manufacturer (OEM) for all support services - Vendors: - Microsoft (OEM); resellers or authorized partners may also respond - Products/Services Requested: - Microsoft Unified Support Services, including: - On-demand enterprise advisory support - Cloud platform issue resolution (including Azure IaaS) - Technical assessments and setup/configuration services - Training and knowledge development - Online support portal access - Reactive technical problem resolution and incident management - Service delivery management and dedicated account management - Webcasts and live/recorded technical sessions - 125 hours of Azure IaaS Support Technology Advisor - Six onsite visits by Azure Support Technology Advisor - Unified Support Base with critical severity response times and proactive services - Notable Requirements: - Support must align with Microsoft standards and offerings - Services must include both remote and onsite support, with defined severity response times - Compliance with federal and state laws, confidentiality, and ethical standards is required - Support covers both cloud and on-premises Microsoft environments - Period of Performance: - Initial base period through May 31, 2027, with two one-year option periods (potentially extendable in 1-6 month increments) - Place of Performance: - San Diego Law Enforcement Coordination Center (SD-LECC), San Diego, CA

Description

The County of San Diego is seeking quotes from firms interested in providing Unified Support Services. The contract term is anticipated to be an initial base period through May 31, 2027, with two one-year option periods. The solicitation is posted on the County's official BuyNet website, and interested offerors must participate in the RFx on BuyNet to submit questions and receive updates. The Contracting Officer for this solicitation is Jack Leedham, Procurement Contracting Specialist.

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