Los Angeles County Lacounty #RFB-IS-26200962

Los Angeles County seeks cloud-based user journey mapping and engagement software (Qualtrics or equal) with implementation and support

Los Angeles County is seeking a cloud-based software solution to support user journey mapping analysis, community engagement, and evaluation for its Anti-Racism Diversity and Inclusion (ARDI) Initiative. - Government Buyer: - Los Angeles County Internal Services Department, Chief Executive Office, Anti-Racism Diversity and Inclusion (ARDI) Initiative - OEMs and Vendors: - Preferred OEM: Qualtrics (or equivalent solutions) - Products/Services Requested: - Cloud-based software for user journey mapping analysis, community engagement, and evaluation - Part number: 510552-611 (Qualtrics or equal) - Licensing for 10 administrators, 10 sub-administrators, unlimited end users - Must support at least 10,000 client data instances, 10,000 frontline digital interactions, and 2 million digital experience analytics sessions - Must handle multiple data formats (surveys, forms, SMS, calls, chats, emails, video/audio, live proceedings) and languages (English, Spanish, Korean, Simplified Chinese, Tagalog, Farsi) - AI/machine learning for real-time analysis, customizable dashboards, resource libraries for survey creation - Vendor-hosted solution with API/web services support - Data hosting in the continental US, with robust security (multi-factor authentication, SSO with Microsoft Azure AD, compliance with County standards) - 99.5% uptime SLA - All raw data must be provided to the County upon request or contract termination - Implementation and technical assistance services - Initial configuration, setup, and delivery of a functional product within two weeks of award - Project status reporting, technical assistance, dashboard build, and training - Ongoing support, help desk, and software updates (during non-business hours) - Unique or Notable Requirements: - Vendor must have a three-year track record of successful government implementations - Prompt delivery and original software warranties required - Vendor authorization certifications required - Unlimited end-user licenses - Implementation must deliver a functional product within two weeks of award - Delivery Location: - Chief Executive Office, 500 W Temple Street, Room 726, Los Angeles, CA 90012

Description

This solicitation is for software related to user journey mapping analysis to support the County of Los Angeles. The software solution must be cloud-based and capable of gathering, storing, standardizing, summarizing, analyzing, visualizing, and reporting data from various County and community sources. It should support multiple data formats and languages, include AI/machine learning functionalities, and provide customizable dashboards and reports. The vendor must also provide implementation services, training, and ongoing support for a one-year term.

View original listing