Utah Public Procurement Place U3P #RR26-30

Utah Solicits Tow Management Software for Department of Public Safety

The State of Utah Division of Purchasing, in partnership with the Department of Public Safety, is seeking a vendor to provide Tow Management Software Services. - Government Buyer: - State of Utah Division of Purchasing - Department of Public Safety - Products/Services Requested: - Comprehensive Tow Management Software solution - Features required: analytics, tow rotation management, complaint and strike handling, stakeholder notifications, process improvement, customer service - Must allow troopers to initiate calls through dispatch - In-depth analytics and reporting - Direct communication with insurance providers - Digital document management - Support for Single Sign-On authentication - Compliance with GovRamp requirements - Must be ready to go live by the specified date - Pricing must be guaranteed for one year - Dispatch fees must comply with Utah Code - Unique/Notable Requirements: - Minimum technical proposal score required for consideration - Evaluation based on technical and cost proposals - Single contract award anticipated - No specific OEMs or vendors are named in the solicitation.

Description

This RFP issued by the State of Utah Division of Purchasing and conducted by the Department of Public Safety seeks to contract for Tow Management Software Services. The procurement aims to award a single contract to the highest scoring responsive and responsible vendor based on technical and cost evaluations. The contract length is 5 years, with pricing guaranteed for 1 year and compliance with Utah Code dispatch fee regulations. The evaluation includes an initial review, technical proposal scoring across multiple criteria, and a cost proposal evaluation. Vendors must meet mandatory minimum requirements and submit separate technical and cost proposals.

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