San Diego County Ivalua #533

San Diego County Awards Pet Licensing Reseller Contract to DocuPet Corporation

The County of San Diego has awarded a contract for comprehensive pet licensing reseller services to DocuPet Corporation. - Government Buyer: - County of San Diego, Department of Animal Services, with procurement managed by the Department of Purchasing and Contracting - OEM and Vendor: - DocuPet Corporation (primary OEM and awarded vendor) - Products and Services Requested: - Full-scope pet licensing reseller services, including: - Monthly service fees (12 units) - License tags (12,128 units) - License tag mailing (12,128 units) - Online license processing (5,763 units) - Customer communication mailings (18,192 units) - Software licenses for county staff (63 units) - Maintenance and support, upgrades, labor, implementation and training, and other related costs - Services include a COSD-branded 24/7 public portal, rabies document upload/verification, data migration, SSO integration, lost/found pet reporting, renewal communications, financial management, pet tag design/distribution, and bilingual customer service - Unique or Notable Requirements: - Firm fixed pricing for the entire contract term (base plus four option years) - All fees must comply with San Diego County Admin Code 123, Article XX, Section 364.8 - Data migration from the current system and potential SSO (SAML 2.0/OIDC/WS-Federation) integration - Customer service must be available in English and Spanish, Monday–Friday, 6:00 AM–5:00 PM PST - Training prior to launch and ongoing technical support - Estimated contract value: Not to exceed $180,895.95 - Place of performance includes unincorporated areas of San Diego County, with key delivery and contracting locations in San Diego and Bonita, CA

Description

The County of San Diego, Department of Animal Services, is seeking a pet licensing reseller in accordance with the terms and conditions contained within the solicitation. The award will be made for the base term period from the date of award through December 31, 2024, including option years 1 through 4. The solicitation includes a detailed pricing schedule and requires firm fixed pricing for the term of the contract. Questions and requests for clarification must be submitted in writing prior to December 6, 2023.

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