British Columbia BCBid #2026012_50

RFI for Cloud-Based IVR System for SkilledTradesBC Customer Support

SkilledTradesBC is seeking information from vendors about modern, cloud-based Interactive Voice Response (IVR) systems to enhance its customer service operations. - Government Buyer: - SkilledTradesBC, a provincial organization in British Columbia, Canada - Products/Services Requested: - Cloud-based Interactive Voice Response (IVR) service - IVR software solutions with features such as: - Improved system reliability - Enhanced call handling efficiency - Call recording and reporting capabilities - Integration with existing customer service systems - OEMs and Vendors: - No specific OEMs or vendors are named in the notice - Unique/Notable Requirements: - Solutions must be cloud-based - Must support integration with current systems - Advanced features for customer service representatives are required - Responses must be submitted via the Bonfire portal - Quantities/Part Numbers: - No specific quantities or part numbers provided

Description

SkilledTradesBC is seeking information on modern, cloud-based telephony solutions to improve their Interactive Voice Response (IVR) system for customer support. The goal is to enhance system reliability, call handling efficiency, and provide better tools for customer service representatives, including call recording, reporting, and integration with existing systems. Responses must be submitted via the Bonfire portal, and enquiries are to be directed in writing to the official contact. The opportunity is open until June 2, 2026.

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