Opportunity
Virginia's eProcurement Marketplace #VCCS-WIDE-27-3005
Contact Center Solution Sought for Virginia Community College System Student Support
Posted
May 11, 2026
Respond By
June 23, 2026
Identifier
VCCS-WIDE-27-3005
NAICS
561422
The Virginia Community College Shared Services Center is seeking proposals for a comprehensive contact center solution to support student inquiries across multiple colleges. - Government Buyer: - Virginia Community College Shared Services Center (VCCS SSC) - Products/Services Requested: - Contact center solution services for handling student questions related to enrollment, retention, financial aid, and student accounts - Vendor must provide all labor, materials, supervision, equipment, and incidentals necessary for service delivery - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique/Notable Requirements: - Solution must be technology-enabled and tailored to the needs of individual colleges within the Virginia Community College System - Comprehensive support for a wide range of student inquiries - Ability to deliver services across multiple colleges within the system
Description
The project aims to provide a qualified contact center solution to support potential and existing student inquiries related to enrollment, retention, financial aid, and student accounts, as selected by individual colleges. The successful offeror must supply all necessary labor, materials, supervision, equipment, services, incidentals, and related items as detailed in the attached documentation. Questions regarding the solicitation are due by 5 PM on May 29, 2026, and proposals are due by 5 PM on June 23, 2026.