Washington Suburban Sanitary Commission #264850

Facilitation and Change Management Services for WSSC Water Operation True North Training Event

WSSC Water is seeking professional facilitation and organizational training support for a two-day, all-hands training event under its Operation True North (OTN) initiative. - Government Buyer: - Washington Suburban Sanitary Commission (WSSC Water), Customer Service Department - OEMs and Vendors: - No specific OEMs or vendors are named; opportunity is open to qualified firms or independent consultants - Products/Services Requested: - Facilitation and change management services for a two-day educational and collaborative training event - Pre-session planning and stakeholder interviews - Agenda development and creation of facilitation materials - Co-facilitation of training, guiding discussions on customer experience and process improvements - Maintaining group dynamics, synthesizing discussions, and preparing detailed reports and debriefs - Application of ADKAR change management principles is required - Unique or Notable Requirements: - Demonstrated experience in facilitation, collaborative workshops, and customer service training - Compliance with WSSC procurement regulations, Maryland law, background checks, insurance, and ethics/confidentiality policies - No products or part numbers specified; focus is exclusively on professional services - Period of performance is for a two-day event, with possible extension up to 90 days - Place of performance is WSSC Water facilities in Laurel, Prince George's County, Maryland

Description

WSSC Water is seeking quotations from qualified firms or independent consultants to provide facilitation, organizational training support, and change management services for a two-day, all-hands educational and collaborative training event for the Customer Service Department as part of the Operation True North initiative. The contractor will serve as a neutral co-facilitator and educational partner to support improved customer experience, employee engagement, communication, collaboration, and organizational effectiveness through highly interactive facilitation, training, and constructive dialogue. The scope includes pre-session planning, stakeholder interviews, development of facilitation materials, co-facilitation of the training, and preparation of summaries and reports. The initiative aims to strengthen service delivery focusing on workforce, infrastructure, innovation, and service pillars.

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