SAM #N0018926QL140

Microsoft Unified Support Services for Naval Oceanographic Office (NAVOCEANO)

This procurement opportunity is for Microsoft Unified Support Services to enhance IT operations at the Naval Oceanographic Office (NAVOCEANO). - Government Buyer: - Department of the Navy, Naval Oceanographic Office (NAVOCEANO) - Naval Supply Systems Command (NAVSUP) Fleet Logistics Center Norfolk Contracting Department, Fleet Directorate - OEM Highlight: - Microsoft Corporation is the sole Original Equipment Manufacturer (OEM) referenced - Vendors: - Only Microsoft Corporation is mentioned; no resellers or integrators - Services Requested: - Microsoft Unified Enterprise for Federal Base - On Demand (organizational-wide coverage) - US Citizen Support for Problem Resolution cases (140 labor hours) - Tiered and Critical Escalation Support - Power BI Modeling and Data Architecture Support - Microsoft Premier Support for unclassified and secret networks - All services to be delivered by fully qualified Microsoft Subject Matter Experts with access to proprietary Microsoft code - Products/Part Numbers: - No specific product part numbers are listed; focus is on service delivery - Quantities: - 1 unit of Microsoft Unified Enterprise for Federal Base - On Demand - 140 labor hours of US Citizen Support for Problem Resolution cases - 12 units of Microsoft Unified Support Services (likely representing months of coverage) - Unique Requirements: - Support must be provided by US citizens for certain problem resolution cases - Services must cover both unclassified and secret networks - Access to proprietary Microsoft code required for escalation support - Place of Performance and Delivery: - Naval Oceanographic Office (NAVOCEANO), 1002 Balch Boulevard, Stennis Space Center, MS 39522-5001 - NAVSUP FLT LOG CTR NORFOLK, 1968 Gilbert Street Suite 600, Norfolk, VA 23511-3392 (contracting office)

Description

The Naval Supply Systems Command (NAVSUP) Fleet Logistics Center (FLC) Norfolk Contracting Department, Fleet Directorate intends to solicit – on behalf of the Naval Oceanographic Office (NAVOCEANO) – Microsoft Corporation (CAGE: 60128) on a sole source basis in accordance with FAR 12.102(a). The instant requirement is  for Microsoft Unified Support Services at the Naval Oceanographic Office (NAVOCEANO). As part of the instant requirement, the contractor shall provide all personnel, equipment, transportation, tools and materials necessary to provide comprehensive Microsoft Unified Enterprise support including Tiered, Critical Escalation Support as well as Power BI Modeling and Data Architecture Support by “fully qualified Microsoft Subject Matter Experts”. The resultant contract will be issued on a firm-fixed-price (FFP) basis and contain one (1) 12-month performance period:

29 September 2026 through 28 September 2027

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