North Carolina eVP #940RFP042926

Charlotte Mecklenburg Library Solicits Integrated Digital Engagement Technology Tools

Charlotte Mecklenburg Library is seeking proposals for a suite of integrated digital engagement technology tools to enhance patron experience and streamline library operations. - Government Buyer: - Charlotte Mecklenburg Library (Library Administration Center, Charlotte, NC) - Requested Products/Services: - Events and Programs Calendar: Public-facing calendar for in-person, virtual, and hybrid events, with patron registration, Zoom integration, attendance tracking, and administrative controls - Room Reservation System: Real-time booking for public and staff-managed spaces, configurable rules, staff approval workflows, Polaris ILS integration, and online payment support - Appointment Scheduling Tools: One-on-one appointment booking with library staff, configurable service types, Zoom integration, automated notifications, and staff management - Mobile Application: Centralized app for catalog access, event discovery, room reservations, appointment scheduling, secure authentication, digital library cards, push notifications, and personalized content - Notable Requirements: - Each module must function as a standalone solution and may be awarded separately - Seamless integration with BiblioCommons (for discovery/engagement) and interoperability with Polaris ILS (for circulation/patron records) - Cloud-based, scalable, and compliant with data security, privacy, and ADA accessibility standards - Secure patron authentication, digital library cards, push notifications, and extensive customization for the mobile app - Vendors must detail implementation approach, including project management, configuration, data migration, integration, staff training, ongoing support, maintenance, and upgrades - Itemized pricing per module and demonstrated experience with similar public library implementations required - OEMs and Vendors: - BiblioCommons (integration required) - Polaris ILS (integration required) - No specific OEMs for the new modules named; open to qualified technology vendors

Description

The Charlotte Mecklenburg Library is seeking proposals from qualified vendors to provide an integrated, user-friendly suite of digital engagement tools to enhance the patron experience across online and mobile platforms. The tools should include a public-facing events and programs calendar, a room reservation system for public and staff-managed spaces, scheduling tools for one-on-one appointments with library staff, and a mobile application. The solution must integrate with the existing BiblioCommons platform and interoperate with the Polaris ILS system. Vendors should detail their implementation approach, ongoing support, and compliance with data security, privacy, and accessibility standards.

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