New York State Contract Reporter #2135017

ZenDesk Customer Service Ticketing System One-Year Extension for NYS Education Department

The New York State Department of Education is extending its use of the ZenDesk Customer Service Ticketing System for the Office of Professions (OP) and the Office of Teaching Initiatives (OTI): - Government Buyer: - New York State Department of Education, Contract Administration Unit - Contract managed by Adam Kutryb, Contract Management Specialist 3 - OEM and Vendor: - Original Equipment Manufacturer (OEM): ZenDesk - Vendor: Thundercat Technology LLC - Products/Services Requested: - ZenDesk Customer Service Ticketing System - For use by OP and OTI - No specific part numbers or quantities detailed; service-based procurement - One-year contract extension at the original bid price - Notable Requirements: - Single source procurement, exempt from standard advertising - Justification based on prior award and continuity of service - Statewide implementation across New York - Place of Performance and Delivery: - Statewide, New York - Contract Administration Unit, 89 Washington Avenue, Room 501 EB, Albany, NY 12234

Description

This procurement is for the ZenDesk Customer Service Ticketing System to be used by the Office of Professions (OP) and the Office of Teaching Initiatives (OTI). The contract term is for one year, with a previously advertised 24-month service that was awarded for only one year. A Single Source Change in Scope has been approved to extend the term by one year at the original bid price. The procurement is exempt from advertising due to being a single source.

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