Killeen Opengov #26-19

City of Killeen Solicits Cloud-Based Booking and Event Management Software Solution

The City of Killeen, Texas is seeking proposals for a cloud-based Booking and Event Management Software solution to support its Civic & Conference Center and Arts & Activity Center. - Government Buyer: - City of Killeen, Purchasing Division - Products/Services Requested: - Cloud-based or web-accessible Booking and Event Management Software - Must support multi-user access with tiered permissions - Integration with City financial systems (invoicing, refunds, GL support, payment gateway integration) - Features: interactive booking calendars, drag-and-drop scheduling, customizable fields, document attachment, price list management, inventory tracking, reporting and analytics, audit trails - Public-facing booking portal - Desktop and mobile compatibility - Secure data storage with automated backups - PCI compliance and accessibility requirements - Customizable branding - Services: - Software implementation and configuration - Staff training for administrators, end users, and finance personnel - Technical support during onboarding and ongoing operations - Data migration from current system - Routine maintenance, security patches, and system updates - User documentation and training materials - Unique/Notable Requirements: - Expedited services for urgent requests - Compliance with local and state licensing and insurance requirements - Comprehensive pricing required - Five-year contract term with a possible two-year extension (up to seven years total) - No specific OEMs or vendors are named; the RFP is open to qualified software providers.

Description

The City of Killeen, Texas, is seeking proposals for a Booking and Event Management Software solution to replace the current system at the Killeen Civic & Conference Center and Killeen Arts & Activity Center. The software should provide enhanced functionality including multi-user access, financial integration, event management, reporting, operational oversight, and staff training. It must be scalable, secure, accessible via web and mobile platforms. The project includes software implementation, configuration, training, technical support, data migration, and routine maintenance.

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