New York State Contract Reporter #C000973

Salesforce Platform Implementation for NYS Fairgrounds (NYS ITS)

This opportunity involves implementing a Salesforce platform for the New York State Fairgrounds, managed by the NYS Office of Information Technology Services (ITS) and the Department of Agriculture and Markets. - Government Buyer: - New York State Office of Information Technology Services (ITS) - NYS Department of Agriculture and Markets, Division of New York State Fairgrounds - OEMs and Vendors: - Salesforce (primary OEM) - BlueBeam (integration partner) - Office 365 (integration partner) - Products/Services Requested: - Salesforce CRM platform configuration and implementation - Vendor management, contract orchestration, CRM enablement, omni-channel outreach - Custom CRM objects (up to 5), custom fields (up to 20 per object) - Internal collaboration tools (Salesforce Chatter or Slack) - Task and activity management - Marketing Cloud setup - Email templates (at least 3), preference center, automated journeys (2), SMS short code acquisition, data extensions (up to 6) - Security setup, SSO/MFA, SSL certificates, sandbox business unit - Integrations - Office 365 email integration - BlueBeam API for bi-directional data exchange and event location assignments - Training and knowledge transfer - Training guides, enablement materials, quick reference guides, up to 2 train-the-trainer sessions - Post-implementation roadmap - Unique/Notable Requirements: - Vendor must be an authorized Salesforce reseller - NYS certification as MBE, WBE, or SDVOB required - Prior relevant government engagement preferred - Cloud insurance for moderate risk - Discretionary procurement with estimated value between $50,000 and $1,500,000 - Place of Performance and Delivery: - NYS Fairgrounds, Syracuse, NY (primary site) - Empire State Plaza, Albany, NY (contracting office) - NYS Office of Information Technology Services (government facility) - Period of Performance: - Six-month contract term, with a twelve-week implementation schedule and no option years or annual subscription

Description

The New York State Office of Information Technology Services (ITS) is seeking a qualified vendor authorized to resell Salesforce software products and services. The vendor will configure and implement a Salesforce platform for the NYS Department of Agriculture and Markets, Division of New York State Fairgrounds. The platform will support vendor management, contract orchestration, CRM enablement, omni-channel outreach, and integration with legacy systems. The contract term is six months, and the solicitation is a discretionary procurement between $50,000 and $1,500,000.

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