Greater Orlando Aviation Authority Opengov #225836

MCO Rewards Loyalty Program Software and Management Services Solicitation

The Greater Orlando Aviation Authority is seeking a provider for the MCO Rewards Loyalty Program at Orlando International Airport. - Buyer: Greater Orlando Aviation Authority, Customer Experience Department - Products and services requested: - Business intelligence software - Customer relationship management (CRM) software - Data processing and applications software - Software maintenance and support - One-time fixed launch fee (1 unit) - Annual program management fee (1 unit) - Monthly rewards administration (12 units) - Monthly customer service support and appeasement (12 units) - Additional monthly costs (12 units) - No specific OEMs or vendors are named in the solicitation - Notable requirements: - Provider must deliver both the technical software platform and ongoing program management/support - Solution must support a customer rewards program tailored for airport operations - Place of performance: Orlando International Airport, Orlando, FL

Description

The solicitation is for the MCO Rewards Loyalty Program managed by the Customer Experience department of the Greater Orlando Aviation Authority. The program includes a one-time fixed launch fee, annual program management fee, customer service support and appeasement, rewards, and additional costs over a 12-month period. The solicitation involves software and services related to business intelligence, customer relationship management, data processing, and software maintenance/support. Important dates include a pre-submittal meeting, question deadlines, response submission deadline, evaluation committee date, optional interviews, and contract approval date.

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