Texas DIR/ESBD #HHS0017242

Labware LCCP Support Service for Texas Health and Human Services

Texas Health and Human Services Commission (HHSC), on behalf of the Department of State Health Services (DSHS), is seeking bids for Labware Customer Care Program (LCCP) Support Service. - Government Buyer: - Texas Health and Human Services Commission (HHSC) - Department of State Health Services (DSHS) - Procurement and Contracting Services (PCS) Office, Austin, TX - OEM Highlight: - Labware is the specified Original Equipment Manufacturer (OEM) - Products/Services Requested: - Labware LCCP Support Service - Application support for Labware system used by DSHS laboratory - Customer Success Management Plan (#COCS50) - 120 additional support hours per month (in addition to existing 40 hours) - Remote configuration management and system administration - Support performed Monday–Friday, 8 a.m.–5 p.m. Central Time, with emergency/outside hours support available upon approval - Notable Requirements: - Strict adherence to Labware brand, make, and model - Bidders must have at least three years of relevant experience and provide references - Dual CTCD/CTCM certification required - Services delivered remotely, covering multiple districts across Texas - Place of Performance: - Procurement and Contracting Services Building, 1100 W 49th St., Austin, TX (contracting office and primary delivery location) - Estimated Contract Value: - $82,500 - Contract Term: - Initial term through August 31, 2026, with option for one-year extension

Description

The Texas Health and Human Services Commission (HHSC) is seeking competitive bids to establish contract(s) for Labware Customer Care Program (LCCP) Support Service. The solicitation is for software maintenance and support services, updates, and data hosting services related to Labware LCCP. Both HHSC and the Department of State Health Services (DSHS) will be entitled to use any contract awarded. The solicitation specifies that only bids conforming exactly to the specifications, including brand name, make, and model number, will be considered.

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