BidNet Direct #1184102-

Parking Citation Processing, Collection, and Sales Stores Management Services for Montgomery County, MD

Montgomery County, Maryland is seeking experienced vendors to provide comprehensive parking citation processing, collection, and sales stores management services for its Department of Transportation, Division of Parking Management. - Government Buyer: - Montgomery County Department of Transportation, Division of Parking Management, Office of Procurement - Services Requested: - Parking Citation Processing & Collection Services (Group 1) - Fully integrated system for processing approximately 200,000 computerized and 20,000 handwritten parking citations annually - Includes database management, payment processing, call center operations, court hearing scheduling, and reporting - Requires compliance with PCI and SOC 2 data security standards - Integration with County financial systems - Sales Stores Management Services (Group 2) - Management and staffing of two County sales stores in Bethesda and Silver Spring - Services include permit sales, citation payments, cashiering, reconciliation, and customer service - Notable Requirements: - System integration, robust data security, and customer service staffing - Compliance with Montgomery County's Wage Requirements Law - Mandatory electronic bid submission and specific forms for minority, female, and disabled persons subcontractor performance - OEMs and Vendors Mentioned: - Paradise Estimating, eleven-x, Valet Elements LLC, DK Consulting, Passport Labs, Independence Hydrogen, Logic Automation LLC, Ask IT Consulting Inc., PWXPress, Nebi Parking Management and Consulting LLC, U.S. Bank, N.A., Net Gain Marketing, Professional Account Management, LLC - No specific product part numbers or hardware OEMs are listed, as this is a services-focused procurement - Place of Performance: - Montgomery County Department of Transportation, Division of Parking Management (Gaithersburg, MD) - Sales Stores in Bethesda and Silver Spring, Maryland - Contract Duration: - Initial term of one year, with up to three optional one-year renewals - Prices firm for one year, with possible CPI-based adjustments

Description

The Montgomery County Department of Transportation, Division of Parking Management is seeking to contract one or two experienced and qualified firms to provide parking citation processing and collection services, as well as sales stores management services. Contracts will be awarded by group, and offerors may submit proposals for either or both groups. The contract duration is one year with two optional one-year renewals. The solicitation includes a pre-bid conference and requires electronic bid submission.

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