BidNet Direct #2026-027-7112

Dallas County IT End-User Support, Asset Management, and Warehousing Services Solicitation

Dallas County is seeking a qualified vendor to deliver comprehensive IT end-user support, asset management, and IT equipment warehousing services for its government offices and facilities. - Scope of Services: - IT End-User Support for ~6,500 employees and 10,000 devices - 24/7 Service Desk (Levels 0-2), field/desktop support, incident and service request management - User access provisioning, Microsoft 365 support, device lifecycle services, major incident coordination - IT Asset Management - Full lifecycle management: asset tagging, inventory accuracy (98-99%), audits, reconciliation, secure disposal - Integration with ITSM/ITAM platforms (Ivanti, ServiceNow) - IT Equipment Warehousing - Secure, CJIS-compliant warehouse (10,000-15,000 sq ft) for receiving, staging, kitting, storing, imaging, and distributing IT equipment - Physical security controls and chain-of-custody tracking - Notable Requirements: - Support for Microsoft Windows 11 and Microsoft 365 - ITIL-aligned processes and high SLA/KPI standards (90% customer satisfaction) - Transition plan (60-90 days) with no loss of critical support coverage - Pricing firm for first 12 months, annual increases capped at 5% - Mandatory SBE (Small Business Enterprise) participation and reporting - Place of Performance: - Multiple Dallas County government facilities, including courts, justice centers, health and human services, elections department, and forensic sciences complex - No specific OEMs or product part numbers are mentioned, but integration with Ivanti and ServiceNow platforms is required.

Description

This Request for Proposal (RFP) aims to establish a five-year-term service price agreement with a one-year renewal option. Qualified vendors are invited to submit proposals to provide end-user support services, asset management, and IT equipment warehousing services across Dallas County, Texas. The solicitation includes multiple categories such as Communications and Media Related Services, Consulting Services, Data Processing and Software Services, and Management Services. The contract term is five years with an option for a one-year renewal. The solicitation emphasizes small business participation and requires insurance.

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