SAM #N0018926RB003

Comprehensive IT Support Services for Navy Secretariat (DUSN (M) ITD)

This opportunity is for comprehensive IT and IT-related support services for the Deputy Under Secretary of the Navy (Management) - Information Technology Division (DUSN (M) ITD), managed by NAVSUP Fleet Logistics Center Norfolk. - Government Buyer: - Department of Defense, Department of the Navy - Deputy Under Secretary of the Navy (Management) - Information Technology Division (DUSN (M) ITD) - NAVSUP Fleet Logistics Center Norfolk (contracting office) - OEMs and Vendors: - No specific OEMs or manufacturers are named; incumbent is Booz Allen Hamilton (service provider) - Products/Services Requested: - IT and IT-related support services for over 4,000 Navy Secretariat customers - Database administration and maintenance (Oracle, Microsoft SQL) - Software/application development and maintenance (SQL, Oracle, SharePoint, .NET, JavaScript) - Data center operational support and migration - Advanced system and network administration - Information assurance, cybersecurity compliance (FISMA, RMF, DoD policies) - Portfolio management, business and technical analysis - Customer service and helpdesk operations (including VIP support, wireless device management) - Video Teleconferencing (VTC), telecommunications - NMCI tech refreshes, mobility and wireless equipment upgrades - Inventory logs, maintenance of SharePoint server farms/sites, portal upgrades - Engineering, development, and integration of hardware/software for DUSN (M) ITD Claimancy/SECNAV Headquarters - Liaison services, outreach, training, and program analysis - Procurement of hardware, software, and IT-related services (ODCs) - Technical data support - Unique/Notable Requirements: - Support covers both classified and unclassified areas - Onsite support primarily within 25 miles of the National Capital Region (NCR) - Key personnel roles: Program Manager, Cybersecurity Lead, Database Administrator, Help Desk Manager - Compliance with federal cybersecurity standards (FISMA, RMF) - Estimated 506,880 direct labor manhours across contract duration - Contract includes developmental services (RDT&E) and technical data support - Five option periods for continued support - Places of Performance and Delivery: - Navy Headquarters within the National Capital Region (Pentagon, Washington Navy Yard, Joint Base Anacostia-Bolling, Arlington Annex, Crystal City) - NAVSUP Fleet Logistics Center Norfolk, Norfolk, VA (contracting office) - Washington, DC (place of performance) - No specific product part numbers or OEMs are listed; services are the primary focus.

Description

Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD requires requires IT and IT-related support services in the following classified and unclassified areas: database administration, software development, data center operational support, data center migration, advanced system and network administration, information assurance, portfolio management, customer services and helpdesk, Video Teleconferencing (VTC), telecommunications, NMCI tech refreshes, mobility and wireless equipment upgrades, inventory logs, maintenance of SharePoint server farms and sites, portal upgrades, and engineering/development/integration of DUSN (M) ITD Claimancy/SECNAV Headquarters’ hardware, software, and related systems.

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