Los Angeles County Lacounty #RFB-IS-26200933

Los Angeles County Solicits Zendesk Suite Enterprise Solution Renewal (57 Licenses)

Los Angeles County is seeking bids for the renewal of the Zendesk Suite Enterprise Solution, specifically for 57 agent licenses to support the Montebello Public Library and other County operations. - Government Buyer: - Internal Services Department, Los Angeles County - Solicitation is for the Montebello Public Library and County-wide use - OEM Highlight: - Zendesk is the required Original Equipment Manufacturer (OEM); no substitutes allowed - Vendors: - Only authorized Zendesk distributors may bid - Products/Services Requested: - Zendesk Suite - Enterprise Solution agent licenses (Part # ZD-S-E), quantity: 57 - Custom Monthly Services - Fixed Fee (Part # ZD-SVCS-CMS-FE), quantity: 1 (annual service) - Product Features and Requirements: - Advanced AI-driven service platform with features including AI agents, generative replies, automated resolution reporting, knowledge builder, knowledge connectors, generative search, copilot writing tools, up to 300 help centers, customizable reporting, app builder, team publishing, sandbox environment, custom agent roles, audit logs, business rules analysis, visual data alerts, dynamic contextual workspaces, guided ticket queues, multiple custom layouts, end user dashboard sharing, version management, and enhanced reporting - All equipment must be new, latest model, and unused - Compliance with California and County safety requirements is mandatory - Prompt delivery to Montebello Public Library required - Bidders must provide detailed product literature and proof of authorized distributor status - Notable Requirements: - Strict brand specificity to Zendesk - Adherence to all County procurement forms and certifications - Annual subscription/renewal for software and services

Description

This solicitation is for the renewal of the Zendesk Suite, specific to a brand. It is a commodity/service bid issued by the Internal Services Department of Los Angeles County. The procurement involves 57 agent licenses for the Zendesk Suite Enterprise Solution, which includes AI-driven service features, customizable reporting, and other advanced functionalities. Bidders must submit their bids online by May 26, 2026, and include all required documentation and forms.

View original listing