SAM #RC3

DHA Industry Day for Enterprise Referral Care Coordination Center (RC3) Solution Market Research

The Defense Health Agency (DHA) is inviting industry participation in a virtual Industry Day to support market research for a future enterprise solution to centralize referral care coordination across its global healthcare network. - The event aims to gather information on commercially available technologies, best practices, and innovative service solutions for an Enterprise Referral Care Coordination Center (RC3) - Focus areas include standardizing global appointing, referral management, and care coordination for over 9.6 million DHA beneficiaries - No specific OEMs, vendors, or products are named; the event is for market research only and is not a solicitation or RFI - The DHA is interested in solutions that can integrate with both military treatment facilities and civilian healthcare partners - The contracting office is located at Fort Detrick, Maryland - Industry feedback will inform the Government's acquisition strategy for a potential future procurement

Description

Defense Health Agency (DHA) Enterprise Referral Care Coordination Center (RC3) Virtual Industry Days for June 16-18

1.0 Invitation and Purpose

The Defense Health Agency (DHA) is issuing this Special Notice to announce upcoming virtual Industry Days for June 16-18. This event is for interested parties to share their expertise regarding a prospective requirement to establish an enterprise solution for a centralized Enterprise Referral Care Coordination Center (RC3).

The primary purpose of this Industry Day is for the Government to actively listen to and learn from industry partners. While the DHA will provide a brief overview of the RC3 mission and our current capability gaps, our main objective is to gather market research on commercially available technology, best practices, and innovative service solutions. We are seeking industry's insights and proposed approaches to solve our challenges with standardizing global appointing, referral management, and care coordination. This event will prioritize open feedback, information exchange, and bi-directional dialogue to ensure the Government understands the realm of possibilities before finalizing its acquisition strategy.

2.0 Background

The DHA delivers healthcare to over 9.6 million beneficiaries worldwide through a complex network of military treatment facilities (MTFs) and civilian partners. The current state of care coordination is fragmented across over 110 separate contracts and call centers, leading to inefficiencies and inconsistent patient outcomes. The purpose of the RC3 requirement is to establish an enterprise solution that standardizes services, including:

Global Appointing: A centralized system for all patient appointments.

Global Referral Management: A standardized process for managing and tracking all referrals across the enterprise.

Global Care Coordination: Consistent, high-quality care coordination for all beneficiaries.

3.0 Event Details

Date: Tuesday, 16 June – Thursday, 18 June 2026

Format: Virtual via Microsoft Teams, structured to maximize industry feedback.

Agenda: A detailed agenda and link for the virtual meeting will be provided to confirmed registrants. The event will include a brief Government overview of the requirement task areas, followed by dedicated time for open forums, industry feedback sessions, and potential one-on-one solution discussions where vendors can present their approaches to DHA personnel.

4.0 Event Details

Additional details will be posted on SAM.GOV in late May.

5.0 Disclaimers

This Special Notice is for information and planning purposes only and does not constitute a solicitation or a Request for Information (RFI). This notice shall not be construed as a commitment by the Government. Neither unsolicited proposals nor any other kinds of offers will be considered in response to this notice. Responses to this notice are not offers and will not be accepted by the Government to form a binding contract. The Government will not reimburse costs incurred by any entity for participation in this Industry Day. Attendance or participation does not imply receipt of future solicitations or favorable consideration for any future procurement.

6.0 Primary Point of Contact

All communications related to this Industry Day must be directed to the following email address: dha.ncr.AD-SPT-CAE.mbx.dha-enterprise-rc3-acq@health.mil

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