Tarrant County Ionwave #F2026119

Annual Maintenance and Equipment for C-Cure Access Control System (Tarrant County)

Tarrant County Facilities Management is seeking bids for a comprehensive annual contract to maintain, repair, and supply equipment for the C-Cure Access Control System across approximately 74 county buildings in Fort Worth and surrounding areas. - Government Buyer: - Tarrant County Facilities Management (primary) - Tarrant County Purchasing Office (procurement contact) - OEMs and Vendors: - Software House (C-CURE 9000) - HID (card readers) - Magicard (badge printers) - Zebra (badge printers) - Products/Equipment Requested: - HID Card Readers: 1,466 units - iSTAR Classic/Pro Controllers: 80 units - iSTAR Ultra Encrypted Controllers: 43 units - iSTAR Edge Controllers: 10 units - iSTAR Edge G2 Controllers: 8 units - Magicard STD 600 Printers: 3 units - Magicard 600 DUO Printer: 1 unit - Magicard Enduro3E Printer: 1 unit - Zebra ZC350 Card Printer: 1 unit - Services Requested: - Full-service maintenance and repair for all access control hardware and software - 24/7/365 support with rapid response (1-2 hours for service calls, 48 hours for hardware replacement) - Quarterly preventative maintenance and written reporting - Software support, upgrades, and programming services - Service calls and software support during regular, non-business, and holiday hours - Unique/Notable Requirements: - Vendors must be authorized Software House (C-CURE 9000) dealers and provide certified technicians with at least five years of experience - Submission of Software House dealer certification and C-CURE 9000 training certificates required - Strict service level agreements, insurance, and warranty requirements - Contract supports cooperative purchasing for other governmental entities within Tarrant County - Multi-year contract with two optional 12-month renewals

Description

Tarrant County is soliciting bids for an annual agreement to provide maintenance, repair, software support, and equipment purchases for the C-Cure Access Control System across various buildings in downtown and suburban areas. The contract term is twelve months with the possibility of two additional twelve-month renewals. The scope includes full coverage maintenance of control panels, servers, card readers, locks, and related components, with 24/7/365 support availability and specified service level agreements. Vendors must be authorized Software House dealers with certified technicians and a minimum of five years of experience servicing Software House Access Control Systems.

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