New York State Contract Reporter #215569179

SUNY Buffalo Solicits University Advancement CRM Licenses and Services

SUNY Buffalo is seeking quotes for a seven-month contract to provide software subscription licenses and related services for its University Advancement CRM platform. - Government Buyer: - State University of New York (SUNY) at Buffalo - Contact: Nina Anders, Senior Buyer - Products/Services Requested: - Centralized, cloud-native, vendor-hosted constituent relationship management (CRM) system - Subscription licensing for CRM platform and advancement-specific modules - Analytics, reporting, data storage, user licensing, and nonproduction (testing/sandbox) environments - Maintenance, updates, support, and professional services - The CRM must support higher education advancement functions: - Fundraising, alumni engagement, donor stewardship, prospect research, and advancement operations - Key Requirements: - Secure, role-based access controls, single sign-on, and multifactor authentication - Standards-based integration (REST APIs) with other university systems - All data and services must be hosted in datacenters within the continental United States - Compliance with accessibility standards (WCAG 2.2 Level AA) and information security (HECVAT 4 or higher) - Minority and Women Business Enterprise (MWBE) goals: 18% MBE, 12% WBE - Only one contract will be awarded to the lowest responsible and responsive bidder - OEMs and Vendors: - Notable OEMs previously awarded similar contracts include Salesforce and SIRC - Place of Performance: - University at Buffalo, 224 Crofts Hall, Buffalo, NY 14260

Description

The State University of New York at Buffalo is seeking proposals from qualified bidders to provide University Advancement CRM Licenses and Module. The solution must provide a centralized constituent relationship management (CRM) system serving as the system of record for constituent data including alumni, donors, prospects, and related entities. It must support core higher education advancement functions such as fundraising, alumni engagement, donor stewardship, and prospect research across multiple departments. The solution must be cloud-native, vendor-hosted, support secure access controls, single sign-on, multifactor authentication, and provide integration capabilities with other university systems. The contract term is seven months starting July 5, 2026, and ending February 4, 2027.

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