Quebec SEAO #AI-11494

Quebec Ministry Seeks Cloud-Based Contact Center Solutions (CcaaS) Implementation

The Quebec Ministry of Cybersecurity and Digital Affairs is seeking proposals for the implementation of cloud-based contact center solutions (CcaaS) across multiple regions in Quebec. - Government Buyer: - Ministère de la Cybersécurité et du Numérique - Direction générale des services contractuels - Products/Services Requested: - Professional IT consulting services for deployment and integration of cloud-based contact center solutions (CcaaS) - Focus on information processing and related telecommunications services (UNSPSC 80101507) - No specific product part numbers or purchase quantities provided - OEMs and Vendors: - No specific OEMs or vendors are mentioned in the solicitation - Notable Requirements: - Proposals must be submitted in PDF format, not exceeding 250 MB - The procurement covers all major regions within Quebec - Place of Performance: - Primary contracting office at 880, chemin Sainte-Foy, Québec, QC, with services to be delivered across Quebec's administrative regions

Description

This solicitation is for the implementation of cloud-based contact center solutions (CcaaS). The procuring agency is the Ministère de la Cybersécurité et du Numérique - Direction générale des services contractuels. Proposals must be submitted by June 4, 2026, 14:00 Quebec Time, with support documents in PDF format not exceeding 250 MB. The services fall under professional IT consulting services, specifically in information processing and related telecommunications services.

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