South El Monte Civicplus #84

City of South El Monte Solicits Comprehensive Managed IT Services and Cybersecurity Support

The City of South El Monte is seeking proposals from qualified firms to provide comprehensive managed IT services for its fully cloud-based municipal environment. - Government Buyer: - City of South El Monte, City Clerk's Office - Scope of Services: - Comprehensive managed IT services, including: - Client help desk and desktop support - System, network, and security administration - Software and hardware support - Network troubleshooting - IT strategic planning and project management - Cybersecurity services, including incident response, disaster recovery, and business continuity - Mobile Device Management (MDM) and mobility services for all City-issued devices - Monthly management reporting - On-site IT technician support required (24 hours per week, 3 days/week, 4-8 hours per visit) - 24/7 helpdesk and after-hours emergency support - Integration with Microsoft 365 and Azure AD - Separate cost proposal required for MDM services - Environment Details: - Approximately 176 users and 99 endpoints - All services hosted in the cloud; SaaS for major software - Backup and security provided by software vendors - Notable Requirements: - Key personnel approval by the City - Compliance with City’s standard professional services agreement and insurance requirements - Non-collusion affidavit required - Proposals must include two hard copies and one electronic copy (PDF on USB) - No specific OEMs or hardware/software brands are mandated, but integration with Microsoft cloud services is required.

Description

The City of South El Monte is soliciting proposals from qualified firms to provide comprehensive managed information technology services. The scope includes client help desk support, desktop support, system, network and security administration, software, hardware, network troubleshooting, and specific project development, implementation, and support. The City currently hosts all services on the cloud and seeks competitive proposals to improve cost-effectiveness, quality, and productivity. Proposals must be submitted by June 11, 2026, at 4:00 PM.

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