Quebec SEAO #CAG 2025-8216-50

Managed Printing Services Sole Source for Santé Québec - CIUSSS-EMTL (Xerox Canada ltée)

Santé Québec - CIUSSS-EMTL is seeking managed printing services to support its healthcare facilities, with a focus on critical sectors like Hôpital Maisonneuve-Rosemont. - Government Buyer: - Santé Québec - CIUSSS-EMTL (Centre intégré universitaire de santé et de services sociaux de l'Est-de-l'Île-de-Montréal) - OEMs and Vendors: - Xerox Canada ltée (OEM and sole source provider) - Products/Services Requested: - Managed printing services for all installations - Rapid incident response (within 15 minutes) - Incident resolution within 2 hours - Provision of loaner devices if issues are not resolved quickly - On-site presence of two technicians during normal working hours - Reserve of new parts and consumables (Xerox) - Exclusive responsibility for firmware updates and security patches (Xerox Canada ltée) - Incident management and inventory alignment via Santé Québec's ticketing tool and Xerox Device Manager - Unique/Notable Requirements: - Sole source procurement due to proprietary integration and predominance of Xerox equipment - Enhanced service levels for critical clinical sectors - No specific product part numbers listed, but all services are tightly linked to Xerox devices and consumables - Locations: - All Santé Québec - CIUSSS-EMTL installations, including Hôpital Maisonneuve-Rosemont in Montréal - Contracting office at 7401, rue Hochelaga, Montréal

Description

This notice of intent is for managed printing services to ensure continuity, security, and performance of printing activities across all installations, including critical sectors such as the Hôpital Maisonneuve-Rosemont. The contract requires enhanced service levels with rapid incident response times, on-site technician presence, and exclusive responsibility for firmware updates by Xerox Canada ltée. The contract duration is 36 months with two 12-month renewal options. The procurement is a sole source due to the specialized nature of Xerox equipment and integration requirements.

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