San Mateo Opengov #66000-2526-246

San Mateo Medical Center Live Agent Services Solicitation

San Mateo Medical Center (SMMC), under the San Mateo County Health Department, is seeking proposals for Live Agent Services to support its hospital and clinic operations in San Mateo and Burlingame. - Government Buyer: - San Mateo County Health Department, San Mateo Medical Center (SMMC) - Products/Services Requested: - Live Agent Services for hospital, outpatient clinics, acute-care, and long-term care facilities - Services may include call center operations, administrative support, and related functions - Referenced NIGP codes: 91520 (Call Center Services), 94846 (Hospital Services), 95605 (Administrative Support), 95826 (Healthcare Management), 96102 (Healthcare Services) - Unique or Notable Requirements: - Compliance with HIPAA regulations - Adherence to living wage ordinance - Fingerprinting certification for staff - Vendor contractor access policy compliance - Evaluation based on project approach, qualifications, team, price, and local preference - No specific OEMs or vendors are named in the solicitation - Contract is expected to be for five years - Proposals must be submitted via the eProcurement portal and require vendor registration

Description

San Mateo Medical Center (SMMC) is seeking proposals for Live Agent Services. SMMC operates outpatient clinics, an acute-care hospital, and long-term care facilities serving all residents of San Mateo County. The procurement includes a five-year contract term and requires submission via the eProcurement portal. Evaluation criteria include project approach, qualifications, team, price, and local preference.

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