Opportunity
Spokane Procureware #RFP 6527-26
Spokane 911 Seeks Embedded Behavioral Health Clinician Services
Posted
May 06, 2026
Respond By
May 25, 2026
Identifier
RFP 6527-26
NAICS
621330, 621112
The City of Spokane is seeking proposals for a clinician-based crisis call diversion program to enhance its 911 call system. - Government Buyer: - City of Spokane, Spokane United 911 Network, City of Spokane Purchasing Department - Services Requested: - Embedded clinical services within 911 call-taking and dispatch operations - Licensed behavioral health clinicians to assess behavioral health-related calls - Crisis intervention, de-escalation, triage, and diversion from law enforcement to clinician-led or community-based responses - Coordination with mobile crisis teams and linkage to community resources - Training for 911 personnel and program data collection/reporting - Minimum Qualifications: - Board-certified psychiatric mental health and family nurse practitioners, licensed therapists, and psychiatric doctors - All clinicians must be licensed in Washington State - At least five years of telehealth behavioral and mental health experience required - Unique Requirements: - Clinicians must be embedded on-site within the 911 system - Development of triage and diversion protocols - Emphasis on immediate behavioral health expertise and improved crisis outcomes - No specific OEMs or commercial vendors are named in the solicitation - Contract Details: - Initial period of one year, with an option to renew for an additional year
Description
The City of Spokane, through the Spokane United 911 Network, is soliciting proposals from firms to provide embedded clinical services within the 911 call system. The program aims to integrate licensed behavioral health clinicians into the 911 call-taking and dispatch operations to assess and respond to behavioral health-related calls, diverting appropriate calls from law enforcement to clinician-led intervention. The scope includes call triage, mobile crisis team coordination, community resource linkage, training, data collection, and reporting. The contract period is one year with an option to renew for an additional year.