Federal Register #2026-09096

CMS Beneficiary Experience Survey for Quality Improvement Organizations

The Centers for Medicare & Medicaid Services (CMS), under the Department of Health and Human Services, is seeking public comment on its plan to collect beneficiary experience data related to Quality Improvement Organizations (QIOs). - Government Buyer: - Centers for Medicare & Medicaid Services (CMS), Department of Health and Human Services - Products/Services Requested: - Administration of the Beneficiary Experience Survey to 9,000 respondents - Survey conducted via telephone and mail after case closure - No specific OEMs or commercial vendors are involved, as this is an information collection activity - Notable Requirements: - Survey aims to assess both overall and specific experiences with BFCC QIOs - Data will be used for quality improvement and contractor performance evaluation - Revision includes a new help desk mailbox and toll-free number in the survey mail letter - Utilizes both qualitative and quantitative data collection strategies - Tailored survey instruments for different process steps - Estimated annual burden: 2,250 hours for 9,000 responses - No procurement of products or commercial services is involved; this is a federal information collection notice

Description

The Centers for Medicare & Medicaid Services (CMS) is announcing an opportunity for the public to comment on its intention to collect information from the public under the Paperwork Reduction Act of 1995. The collection aims to gather data about beneficiary experiences with Quality Improvement Organizations (QIOs) to improve service quality and assess contractor performance. The information collection includes an Experience Survey administered via telephone and mail to beneficiaries or their representatives after case closure. Comments on the burden estimates and other aspects of the collection are invited until July 6, 2026.

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