Texas DIR/ESBD #405-26R0017040

Texas DPS Solicitation for Johnson Controls Metasys BAS Support and Maintenance

The Texas Department of Public Safety (DPS) is seeking a contractor to provide technical support and maintenance for Johnson Controls' Metasys Building Automation Systems (BAS) at two DPS facilities in Texas. - Government Buyer: - Texas Department of Public Safety (DPS) - OEM Highlight: - Johnson Controls is the OEM for the Metasys BAS and is specifically referenced for parts, materials, and system requirements. - Vendors: - Contractor must be Johnson Controls or an authorized and certified Johnson Controls partner. - Products/Services Requested: - Quarterly system software testing, inspection, and technical support for Metasys BAS - Software updates, network analysis, troubleshooting, and maintenance of BAS controllers - 24/7 telephone support and after-hours emergency response - 96 hours of annual service, with additional hourly rates for excess service - Operator training (three-day course for up to six people) - Repair or replacement of failed components (up to $7,500 per year), including Johnson Controls parts and materials - Cybersecurity and data protection services, including compliance with TX-RAMP/FedRAMP, identity management, audit logging, and incident response - Unique/Notable Requirements: - Contractor must use factory-trained personnel and maintain detailed service logs - Strict adherence to DPS security, safety, and cyber protocols - No contractor devices allowed on DPS networks - Compliance with DPS background checks and confidentiality requirements - Must provide warranty on workmanship and materials for one year - HUB (Historically Underutilized Business) Subcontracting Plan required - Locations: - Austin Headquarters Crime Lab, 5800 Guadalupe St., Austin, TX 78752 - Midland District Office, 2405 S. Loop 250 W., Midland, TX 79703 - Estimated Contract Value: - $544,775 over a five-year term

Description

The Department of Public Safety (DPS) is soliciting bids for technical support services for the Metasys Building Automation Systems (BAS) at two locations in Texas: the Austin Headquarters Crime Lab and the Midland District Office. The services include quarterly system software testing and inspection, technical support, and software services. The contract term is from September 1, 2026, to August 31, 2031, with an estimated value of $544,775.00. The contractor must provide 24/7 telephone support, perform scheduled maintenance during business hours, and comply with DPS security and operational protocols.

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