Merx #228955

Process Mining Professional Services for City of Kelowna Proof of Value Initiative

The City of Kelowna is seeking specialized process mining professional services to support a Proof of Value (PoV) initiative focused on improving customer service request intake and assignment processes. - Government Buyer: - City of Kelowna, British Columbia, Canada - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Process mining professional services - Focus on data-driven process discovery and analysis of customer service request systems - Requires proprietary methodology that goes beyond standard process mining approaches - Must demonstrate proven experience delivering similar services in the public sector - Analyze large volumes of system-generated event data to reconstruct end-to-end processes, identify inefficiencies, and recommend improvements - Unique or Notable Requirements: - Emphasis on leveraging data to enhance transparency and assess service performance - Engagement is a competitive procurement for a Proof of Value initiative - No specific products, part numbers, or attachments are provided

Description

The City of Kelowna is conducting a competitive procurement to obtain process mining professional services for a Proof of Value initiative. The focus is on customer service request intake and assignment processes, requiring specialized expertise in process mining, data-driven process discovery, and public sector delivery experience. The goal is to analyze large volumes of system-generated event data to reconstruct processes, identify inefficiencies, and guide improvements in service delivery. This approach goes beyond traditional process reviews by leveraging data to enhance transparency and assess service performance.

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