CanadaBuys #BC228955

City of Kelowna Process Mining Professional Services for Proof of Value Initiative

The City of Kelowna is seeking specialized process mining professional services to support a Proof of Value (PoV) initiative focused on improving customer service request intake and assignment processes. - Government Buyer: - City of Kelowna - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Process mining professional services - Focus on data-driven process discovery and analysis of system-generated event data - Requires proprietary methodology that exceeds standard process mining approaches - Must demonstrate proven public sector delivery experience - Objective is to reconstruct end-to-end processes, identify process variants and inefficiencies, and guide service delivery improvements - Unique or Notable Requirements: - Engagement targets multiple service request systems and intake channels - Emphasis on transparency, service level performance assessment, and actionable recommendations for process improvement - No specific products, part numbers, or hardware/software specified

Description

The City of Kelowna is conducting a competitive procurement to obtain process mining professional services for a Proof of Value initiative focused on customer service request intake and assignment processes. The work requires specialized expertise in process mining and data-driven process discovery, with experience in the public sector and a proprietary methodology beyond standard approaches. The goal is to analyze large volumes of system-generated event data to reconstruct processes, identify inefficiencies, and guide improvements in service delivery. This approach aims to enhance transparency, assess service level performance, and improve service delivery across multiple intake channels and backend systems.

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