Ipswich Town Civicplus #IPSW-IT-2026-01

Ipswich Seeks Managed IT Services Provider for Municipal Operations

The Town of Ipswich, Massachusetts is seeking a qualified Managed Service Provider (MSP) to deliver comprehensive IT managed services for all municipal operations. - Government Buyer: - Town of Ipswich, Massachusetts (all municipal departments including Town Hall, Police, Fire, DPW, Library, Utilities, and public safety) - OEMs and Vendors: - No specific OEMs or vendors are named; open to all qualified MSPs - Products/Services Requested: - Fully managed IT support for approximately 230 Active Directory accounts, 376 Microsoft 365 licenses, and 165 endpoints across 11 sites - Cybersecurity services: endpoint detection and response (EDR), 24/7 monitoring, email security, multi-factor authentication (MFA), patch management, vulnerability scanning, and incident response - Help desk support with after-hours and weekend coverage, including public safety priority response - Network and server management, Microsoft 365 administration, backup oversight, VoIP support, vendor management, asset lifecycle management, and strategic IT planning - Mandatory Active Directory and Microsoft 365 cleanup: removal of stale/duplicate accounts, licensing optimization, onboarding/offboarding standards - Unique or Notable Requirements: - Strict service level agreements (critical response within 1 hour) - Mandatory site visit at Ipswich Town Hall prior to proposal submission - Detailed technical and price proposal submissions required - Estimated annual budget of $200,000 to $250,000 - One-year contract term from execution

Description

The Town of Ipswich is seeking proposals from qualified Managed Service Providers (MSPs) to provide comprehensive IT services including cybersecurity and help desk support for multiple municipal sites. The contract term is one year from execution, covering services such as help desk support, cybersecurity measures, network and server management, and additional IT services like VoIP support and strategic planning. The scope includes mandatory cleanup of Active Directory and Microsoft 365 licensing optimization. The estimated annual budget for this contract is between $200,000 and $250,000, with proposals due by May 20, 2026.

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