City of Kelowna Bonfire #12978

Process Mining Professional Services for City of Kelowna Proof of Value Initiative

The City of Kelowna is seeking specialized process mining professional services to support a Proof of Value (PoV) initiative focused on improving customer service request intake and assignment processes. - Government Buyer: - City of Kelowna - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Process mining professional services - Analysis of large volumes of system-generated event data from multiple service request systems - Reconstruction of end-to-end processes, identification of process variants and inefficiencies - Use of a proprietary methodology that exceeds standard process mining approaches - Delivery experience in the public sector is required - Unique or Notable Requirements: - Must provide a proprietary process mining methodology - Must demonstrate proven experience delivering similar services in the public sector - Focus on enhancing transparency, assessing service level performance, and identifying improvement opportunities not detectable through conventional methods - Commodity code referenced: UNSPSC 80111512 (IT expert services)

Description

The City of Kelowna is conducting a competitive procurement to obtain process mining professional services for a Proof of Value initiative focused on customer service request intake and assignment processes. The project requires specialized expertise in process mining and data-driven process discovery, with experience in the public sector and a proprietary methodology that goes beyond standard approaches. The goal is to analyze large volumes of system-generated event data to reconstruct processes, identify inefficiencies, and improve service delivery across multiple channels and backend systems. This approach aims to enhance transparency, assess service performance, and guide future improvements.

View original listing