City of Tampa #26-X-01161

Single Source Virtual Quality Assurance Service for 911 Dispatch (Priority Dispatch QPR)

The City of Tampa's Technology & Innovation department, supporting Tampa Fire Rescue, intends to single source a virtual quality assurance service for 911 emergency call dispatchers. - Government Buyer: - City of Tampa, Technology & Innovation (supporting Tampa Fire Rescue) - OEM and Vendor: - Priority Dispatch Systems (OEM and service provider) - Product/Service Requested: - QPR (Quality Performance Review) Service - Virtual quality assurance monitoring for 911 emergency call dispatchers - Ensures adherence to protocols defined by Priority Dispatch - Directly related to the existing ProQA system in use - No specific part numbers or quantities provided - Unique/Notable Requirements: - Service is delivered fully virtually; no on-site personnel required - Single-source procurement justified by integration with existing Priority Dispatch ProQA system - Focus on quality assurance for emergency medical call processing and triage

Description

Tampa Fire Rescue currently uses ProQA to process and triage 911 emergency medical calls. They intend to single source the QPR service from Priority Dispatch, which provides quality assurance by monitoring emergency calls to ensure dispatchers follow established protocols. This service will be fully virtual with no personnel required on site. The solicitation aims to procure this service to enhance the quality of emergency dispatch operations in Tampa.

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