British Columbia BCBid #228955

Process Mining Professional Services for City of Kelowna Proof of Value Initiative

The City of Kelowna is seeking specialized process mining professional services for a Proof of Value (PoV) initiative to improve customer service request intake and assignment processes. - Government Buyer: - City of Kelowna (contracting office) - Products/Services Requested: - Process mining professional services - Focused on analyzing large volumes of event data from multiple service request systems - Aims to reconstruct end-to-end processes, identify process variants, inefficiencies, and improvement opportunities - Requires proprietary methodology that exceeds standard process mining approaches - Must have experience in the public sector - Unique/Notable Requirements: - No specific OEMs or vendors named - Only highly specialized IT expert services are being solicited - Engagement is intended to enhance transparency, assess service level performance, and guide future improvements in service delivery - No products or hardware are being procured - Place of Performance: - City of Kelowna (Kelowna, BC, Canada)

Description

The City of Kelowna is conducting a competitive procurement to obtain process mining professional services for a Proof of Value initiative focused on customer service request intake and assignment processes. The project requires specialized expertise in process mining and data-driven process discovery, with experience in the public sector and a proprietary methodology beyond standard approaches. The goal is to analyze large volumes of system-generated event data to reconstruct processes, identify variants, inefficiencies, and opportunities for improvement that are not detectable through traditional methods. This data-driven approach aims to improve transparency, assess service level performance, and guide future service delivery enhancements across multiple intake channels and backend systems.

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