New York State Contract Reporter #OPD-2025-61

OPWDD Solicits Statewide Cloud-Based Electronic Dental Record Solution with EHR and Imaging Integration

The New York State Office for People With Developmental Disabilities (OPWDD) is seeking proposals for a cloud-based Electronic Dental Record (EDR) Solution to be implemented across its statewide dental clinics. - Government Buyer: - New York State Office for People With Developmental Disabilities (OPWDD), Contract Management Unit - Scope and Requirements: - Cloud-based EDR system to replace multiple existing software packages and standardize dental record keeping - Must integrate with OPWDD's Electronic Health Record (EHR) platform (Cx360 by Core Solutions) and Carestream Version 8 imaging system - Required features: scheduling, patient record documentation, insurance claim tracking, dental history charting, e-prescribing, imaging, billing/coding, and workforce management - System must support 900-1500 individuals monthly, at least 75 concurrent logins, and up to 35 NYS-credentialed users with role-based access (administrative, dentist, hygienist) - Data storage, processing, and access must remain within the continental U.S.; strict compliance with NYS and federal privacy/security standards - HL7 or FHIR interoperability, Azure AD/RSA MFA for authentication, and DEA-compliant e-prescribing (with exclusion as specified) - Vendor must have at least five current installations of the proposed solution, each serving 20,000 individuals, and at least three years of relevant experience - Implementation at 10 dental clinic locations, with statewide rollout - Includes implementation, technical support, training, business continuity, and disaster recovery - Emphasis on utilization of NYS-certified MWBE and SDVOB subcontractors - OEMs and Vendors: - No specific OEMs or vendors are named as required suppliers - Integration required with Core Solutions (Cx360) and Carestream (Version 8) - Notable Requirements: - Data residency within the contiguous U.S. - Demonstrated experience in healthcare or behavioral health platforms - Secure, confidential backup and transmission of data - Ability to provide data access and migration as specified by OPWDD - Best value award based on technical (70%) and cost (30%) proposals - Products/Services Requested: - Electronic Dental Record Solution (cloud-based) - Implementation, technical support, and training services - Carestream imaging integration - Locations: - Statewide implementation across OPWDD dental clinics, with specific sites in Newark, Geneseo, Rochester, Canandaigua, Binghamton, Corinth, Schenectady, Wassaic, Thiells, and Queens Village - Central office at 44 Holland Avenue, Albany, NY

Description

The New York State Office for People With Developmental Disabilities (OPWDD) is issuing a Request for Proposal (RFP) to select one responsible and responsive bidder to provide an Electronic Dental Record Solution for OPWDD dental services. The solution aims to streamline electronic record keeping for dental services at OPWDD-run Dental Clinics, replacing multiple software packages with a consistent cloud-based system. The system must integrate with OPWDD's Electronic Health Record to enhance workflow, communication, and productivity within dental clinics. The solution will support scheduling, patient record documentation, insurance claim tracking, dental history charting, e-prescribing, and imaging, ultimately improving the quality and accessibility of dental care for people with developmental disabilities across New York State.

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