New York State Contract Reporter #2134788

Enterprise Guest, Venue, and Commerce Management Platform for NYS Olympic Venues

The New York State Olympic Regional Development Authority (Olympic Authority) is seeking proposals for an enterprise-grade guest, venue, and commerce management platform to unify operations across all Olympic Authority-managed venues. - Government Buyer: - NYS Olympic Regional Development Authority, Administration Division - Products/Services Requested: - Enterprise Guest / Venue / Commerce Management Platform - Centralized platform for guest identity, transactions, entitlements, and operational coordination - Must support unified commerce across all sales and service channels (on-site POS, e-commerce, mobile, third-party integrations) - Multi-venue and multi-resort operations within a single enterprise architecture - Real-time or near real-time integration with operational systems (access control, food and beverage, rentals, lessons, retail) - Secure, tokenized payment processing aligned with PCI DSS requirements - Scalable, high-availability operations for peak demand - Hyper-personalized guest experiences, including AI-driven capabilities (model context protocol or equivalent for orchestration, automation, and decision support) - Offline capabilities for business continuity - Incident management, security compliance, and MWBE participation goal of 10% - Implementation and Integration Services - Includes software licensing, cloud-based SaaS hosting, configuration, implementation, testing, deployment, data migration, staff training, ongoing support, maintenance, patches, updates, service management, and post-implementation stabilization - OEMs and Vendors Mentioned: - Accesso LLC (noted as a past contract awardee for similar services) - Unique/Notable Requirements: - Vendor-agnostic solution to avoid closed ecosystem lock-in - AI readiness and orchestration capabilities - Real-time integrations and PCI DSS compliance - MWBE participation goal of 10% - Places of Performance: - Belleayre Mountain (Highmount, NY) - Gore Mountain (North Creek, NY) - Whiteface Mountain Ski Center (Wilmington, NY) - Olympic Center, Lake Placid Conference Center, Olympic Sports Complex at Mt Van Hoevenberg, Olympic Jumping Complex (Lake Placid, NY) - Olympic Authority Administrative Building (Lake Placid, NY) - Multiple venues in Essex, Ulster, and Warren counties, NY

Description

The NYS Olympic Regional Development Authority is seeking to procure and implement a comprehensive, enterprise-grade guest, venue, and commerce management platform. This platform will serve as the central technology foundation for guest identity, transactions, entitlements, and operational coordination across all Olympic Authority-managed venues, programs, and events. The platform must enable unified commerce across multiple sales channels, support multi-venue operations, provide real-time integration with operational systems, facilitate secure payment processing, and support scalable, high-availability operations. Additionally, it should deliver hyper-personalized guest experiences with AI-driven capabilities for orchestration, automation, and decision support.

View original listing