Opportunity
CanadaBuys #26-0127_v2
CRTC Solicitation for VoIP Telephony Services to Support TTY, Fax-to-Email, and DID Numbers
Posted
May 04, 2026
Respond By
May 15, 2026
Identifier
26-0127_v2
NAICS
517810
The Canadian Radio-television and Telecommunications Commission (CRTC) is seeking competitive bids for Voice over Internet Protocol (VoIP) telephony services to support its communications infrastructure. - Government Buyer: - Canadian Radio-television and Telecommunications Commission (CRTC) - Products/Services Requested: - VoIP telephony services to support: - Teletypewriter (TTY) relay service - Facsimile (FAX) to email solution - Direct Inward Dialing (DID) numbers - Services must fully replace the current contractor and be operational by the specified transition date - Contract Details: - Initial fixed term of 12 months, with four optional 12-month extensions (up to five years total) - Competitive open bidding; award based on lowest price - Security Requirements: - Valid Organizational Security Clearance (DOS) at Protected B level - Personnel must have reliability status, both approved by Public Services and Procurement Canada (PSPC) - Notable Requirements: - Transition from incumbent provider with no service interruption - No specific OEMs or vendors named; open to all qualified providers - Place of Performance: - CRTC federal office in Gatineau, Quebec
Description
The Canadian Radio-television and Telecommunications Commission (CRTC) is seeking Voice over Internet Protocol (VoIP) telephony services to support its Teletypewriter (TTY) and Facsimile (FAX) to email solution and its Direct Inward Dialing (DID) numbers. The services are to start on May 25, 2026, and be fully operational by August 5, 2026, when the current contractor's services end. The contract period is initially 12 months with four optional 12-month extensions. Security requirements include holding a valid designated organization screening (DOS) with approved document safeguarding at the protected B level and reliability status for contractor personnel. The procurement method is competitive open bidding with selection based on the lowest price.