Maryland Procurement Portal #BPM056866

Maryland Solicits IT and Customer Support Services for Federal Worker Loan Programs

Maryland is seeking a contractor to provide IT and customer support services for the administration of Federal Worker Loan Programs: - Government Buyer: - State of Maryland - Products/Services Requested: - Development and ongoing management of a scalable IT platform for loan application processing and disbursement - Customer support services for federal employees affected by government shutdowns and layoffs - Continuous administration of the Federal Worker Emergency Loan Program - Ability to process up to 5,000 applications per federal shutdown event - Unique or Notable Requirements: - Comprehensive project plan for at least one federal shutdown per year - Emphasis on compliance, scalability, and ongoing support - Adherence to living wage and minority business participation goals - No specific OEMs or vendors are named in the solicitation

Description

This solicitation is issued to procure services for the Federal Worker Loan Programs, including IT and customer support services, to assist federal employees affected by shutdowns and layoffs. The project involves building a management platform to process applications, provide loans, and support federal employees during shutdowns. The scope includes continuous administration of the Federal Worker Emergency Loan Program with a project plan covering at least one federal shutdown per year and capacity to process up to 5,000 applications. The solicitation seeks a comprehensive IT and support platform focusing on scalability, compliance, and ongoing support.

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