City of San Diego PlanetBids #10090470-26-D

San Diego Citywide Merchant Card Processing and IT Hardware/AI Solution Procurement

The City of San Diego is seeking a comprehensive merchant card processing solution and supporting IT hardware/software for citywide payment acceptance and operational modernization. - Government Buyer: - City of San Diego Purchasing & Contracting Department - Office of the City Treasurer (Chief Investment Officer) - Department of Information Technology - OEMs and Vendors: - Payment processing OEMs: BMO Bank N.A., JPMorgan Chase, Wells Fargo Bank N.A., U.S. Bank, First Data Merchant Services (Fiserv), WorldPay, Paymentus Corporation, PayIt, Point and Pay, Invoice Cloud, KUBRA America West - Hardware OEMs: HP Inc., Microsoft Corporation - AI system provider: XYZ Labs - Products/Services Requested: - Merchant card processing services for secure credit/debit card payments, supporting EMV chip, contactless, and mobile wallet payments - PCI DSS-compliant terminals with point-to-point encryption (P2PE), fraud detection, tokenization, disaster recovery, and chargeback management - Integration with SAP ECC 6.0, T+1 settlement, gross-amount deposits, merchant ID-level separation - Transparent customer-paid service fees per California SB 478 and card brand rules - Secure online reporting portal for transaction, settlement, and chargeback details - Equipment line items: - Over-the-counter merchant terminals (408 units) - Peripheral pin-pads (12 units) - EMV-capable and PCI-compliant merchant terminals with P2PE (34 units, rental/lease with option to purchase) - HP Elite X2 G4 tablets, MS Surface Pro 7/7+, HP business-class desktops/laptops (hardware standards) - Services line items: - Citywide merchant card processing services - Pothole classifier and predictor AI systems (street-level imagery, environmental data, bias management) - Unique/Notable Requirements: - PCI DSS, NIST FIPS 140-2, and CCPA compliance - Automatic PCI compliance updates, maintenance/replacement within 48 hours - Dual merchant-of-record structure for online payments - Data ownership retained by the City, strict privacy/security mandates - AI governance and bias management for pothole detection/prediction - Monthly patching, SAML 2.0/OIDC authentication, role-based access - Places of Performance/Delivery: - City of San Diego government facilities and offices - Office of the City Treasurer, 1200 Third Avenue, Suite 1624, San Diego, CA 92101 - Purchasing & Contracting Division, 1200 Third Avenue, Suite 200, San Diego, CA 92101 - Contract Term: - Five-year contract term from effective date, with possible extensions approved by City Council - Annual volumes and pricing schedules included for duration

Description

This Request for Proposal (RFP) seeks to award a contract for comprehensive merchant card processing solutions to the City of San Diego. The selected provider must deliver secure credit and debit card payment processing for City departments and the public, supporting modern payment methods such as EMV chips, contactless payments, and mobile wallets. The solution should include PCI DSS-compliant security controls, fraud detection, disaster recovery, and transparent customer disclosures. Additionally, the provider must meet the City's funding and reconciliation standards, provide access to a secure online reporting portal, and ensure integration with the City's ERP system (SAP ECC 6.0) where needed.

View original listing