Quebec SEAO #1000943

Call Center Services for Metropolitan Survey – ARTM

The Autorité régionale de transport métropolitain (ARTM) in Montreal, Quebec is seeking professional call center services to support a metropolitan survey. - Government Buyer: - Autorité régionale de transport métropolitain (ARTM), Montreal, Quebec - Services Requested: - Call center professional services for handling incoming calls related to a metropolitan survey - Service required 61 days per year (Wednesday to Saturday) in 2026, 2027, and 2028 - Performance requirement: 90% of calls must be answered within 5 minutes - Contract Details: - 36-month duration - Managed through the SEAO procurement portal - No OEMs or specific vendors are named - No physical products or part numbers are requested; focus is exclusively on service delivery - Notable Requirements: - Emphasis on efficient call handling and data collection for survey purposes - Strict service level agreement for call response time

Description

This tender is for professional services related to a call center for incoming calls, operated during 61 days per year in 2026, 2027, and 2028, from Wednesday to Saturday. The service aims to achieve a target service level of 90% of calls answered within 5 minutes. The contract duration is 36 months. The procuring entity is the Autorité régionale de transport métropolitain (ARTM) located in Montréal, Quebec.

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