Federal Register #2900-0571

Request for Public Comment on NCA Customer Satisfaction Surveys Information Collection

The Department of Veterans Affairs' National Cemetery Administration (NCA) is seeking public comment on its proposed customer satisfaction surveys information collection initiative. - Government Buyer: - Department of Veterans Affairs (VA) - National Cemetery Administration (NCA) - Purpose and Scope: - Collect voluntary feedback from individuals, households, funeral directors, and related parties who interact with NCA services - Assess satisfaction with NCA's burial and memorialization services - Surveys include mail surveys, specialized service surveys, focus groups, and visitor comment cards - Key Details: - No OEMs or commercial vendors are involved; this is not a procurement of products or services - Estimated 33,650 respondents annually - Estimated annual burden of 11,325 hours - Data collected will be used to validate and improve customer service standards - Unique Requirements: - Participation is voluntary and does not affect eligibility for VA programs or benefits - Focus on continuous improvement of NCA service delivery

Description

The National Cemetery Administration (NCA) of the Department of Veterans Affairs (VA) is seeking public comment on the proposed collection of information through customer satisfaction surveys. These surveys aim to assess satisfaction levels with existing services among customers, including individuals and households interring or memorializing veterans, funeral directors, and related parties. The information collected will be used to validate customer service standards and improve service delivery. The surveys are voluntary and not related to eligibility for VA programs or benefits.

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