New York State Contract Reporter #UCO 996

CUNY Student Success Platform and Implementation Services Solicitation

CUNY is seeking a comprehensive Student Success Platform and associated implementation services to support over 230,000 students across 25 colleges: - Government Buyer: - City University of New York (CUNY), University Central Office - Contracting office located at 205 East 42nd Street, New York, NY - Products/Services Requested: - Student Success Platform with CRM-based advising, predictive analytics, early alerts, case management, and multi-channel communication (email, SMS, in-app messaging) - Integration with CUNY's existing systems: PeopleSoft (SIS), Brightspace (LMS), Workday, and identity management solutions - AI-powered tools, role-based dashboards, equity-focused reporting, and institutional analytics - Implementation services: migration from legacy systems, training for multiple user roles, change management, and ongoing operational support - Notable Requirements: - Strict compliance with accessibility (Section 508, WCAG 2.2 AA), security (SOC 2, GDPR, FERPA), and privacy standards - 99.5% uptime SLA, 24/7 monitoring, quarterly accessibility regression testing - Supplier diversity goals: 6% Service-Disabled Veteran-Owned Businesses (SDVOB), 30% Minority/Women Business Enterprises (MWBE) - Continuous enhancements and strategic engagement post-go-live - OEMs and Vendors: - EAB Global, Inc. noted as a past vendor for similar contracts - No specific product part numbers or quantities listed, as this is a solution and services procurement

Description

The City University of New York (CUNY) is soliciting proposals from qualified and experienced firms to deliver a robust, scalable, and secure Student Success Platform. The contract term is five years with an option for a five-year renewal. The platform must support multi-channel communication, advising, case management, institutional analytics, and integration with existing systems. The solicitation includes detailed technical and functional requirements, training, implementation, and ongoing support provisions. The Procurement Lobbying Act applies, and there are goals for Service-Disabled Veteran-Owned Business (6%) and Minority/Women Business Enterprise (30%).

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